Strategy is always determined in the context of scenarios, or alternative memories of the future. Considering the scenario options for the facilities Management Industry in South Africa, the Strategic Forum agreed that the key Driving Forces of change (High Impact, High Uncertainty factors in the environment) in the evolution of the Facilities Management Industry are:
- Trends in Outsourcing (from low propensity to outsource to high propensity to outsource);
- Trends in Investor Confidence (from no confidence and risk avoidance, to high confidence and risk taking); and
- Trends in Facilities Management Delivery (Availability of reputable FM Companies and extent of Resources and Capabilities).
The scenario matrix has four end-states, which translates into a three-dimensional scenario space, with scenario pathways linking the four end-states dynamically, to create developmental (process) scenarios.
Trends in the Facilities management market are inextricably linked to TRENDS IN OUTSOURCING, particularly related to the EXTENT OF FOCUS on core Business Activities by Companies and the concommittant outsourcing of non-core activities; General BUSINESS CONFIDENCE , in the future of South Africa, and in the protection of property rights which determines the willingness to take risks and invest in business Ventures; and to FACILITIES MANAGEMENT DELIVERY particularly related to the reputation and professionalism of FM Companies and the extent of their Resources and Capabilities and ability to deliver cost effective and trustworthy solutions on a sustainable basis.